MO-327 CHG 94-01
specified in the contract, the QAE attempts to identify the
reasons for noncompliance. The QAE looks beyond the contract
requirements in the PRS to determine if the problem is caused by
If the cause of the problem
the Government or the contractor.
rest with the Government, corrective action must be taken through
Government channels and no action is required of the contractor.
If the contractor is at fault, the contractor is requested to
take corrective action; payments to the contractor are reduced; a
contract discrepancy report (CDR), and/or a special contractor
performance evaluation may be issued, the level of surveillance
may be increased, a "show cause" letter, may be issued, or other
appropriate action may be taken. Refer to appointment letters of
the QAE, FSCM, etc. to determine responsibility of specific
actions of Government representatives. However, in general the
QAE should recommend actions to be taken by the FSCM regarding
the contractor's performance. Only the Contracting Officer may
approve modifications to the contract that affect time and money.
Refer to the Consequence of Contractor's Failure to Perform
Required Services clause for specifics on how to assess the
contractor's performance or to determine the amount of payment or
See Appendix G as an example or guidance for a specific
On the other hand if the contractor is performing
excellent the QAE should recommend to the FSCM to notify the
Contractor that his performance is excellent and to keep up the
good work and if warranted recommend the contractor for an award.
4-230 QA Plan - Scope.
The QAP generally includes a series of
individual surveillance guides (SGs). The QAP also contains a
copy of the performance requirements summary (PRS) for reference
used by the QAE.
SGs are prepared for each contract requirement or group of
contract requirements shown on the EPRS. The SG's primary focus
is on the service or end result to be achieved by the contractor,
rather than on the details of how the work is to be accomplished.
The contract requirement, the percentage each work requirement
represents as part of a contract requirement, the standards of
performance, and the MADR, are all included in the PRS section of
the EPRS (see Figure 4-l). Because the PRS is a part of the
contractual agreement with the contractor, these parameters
cannot be changed during the performance of the contract, unless
a formal modification of the contract is undertaken.
of surveillance shown in the EPRS, being outside the PRS section,
is noncontractual and may be changed without notice to the
The QAP is not a static document and is subject to change from
its initial preparation concurrent with the development of the
It is revised in light of information
submitted with the bid and is further revised as the contract
progresses to reflect the contractor's performance. The QAP as
initially developed should at a minimum contain all the
information necessary to prepare a surveillance schedule. In
some instances it may be necessary to defer completion of the
surveillance schedule until the contract has been awarded, and