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 PAINTS AND COATINGS
CASE PS1 - Floor Paint, P. Malone
Poor performance of a product recommended by a salesman.
Problem:
Symptom: Life of the special floor paint was well below that promised by the
product salesman.
Collection of Facts: The floor paint was applied in accordance with the
instruction provided by the manufacturer. The salesman's classic comment was,
"I did not know you were going to use it in that shop area," although he
personally toured the area when the recommendation was made.
Use no new product until proof of performance has been established.
Solution:
131
*U.S. GOVERNMENT PRINTING OFFICE: 1985 0 - 488-384
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