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 CHAPTER 11
FACILITIES MANAGEMENT APPRAISAL AND QUALITY ASSURANCE
1. PURPOSE. The Facilities Management Appraisal Questionnaire (Table 11-1)
is designed to assist key public works managers in comparing, performance with
plans so deviations may be noted, rectified, and prevented from occurring
again.
2. DISCUSSION. Appraisal is a basic element of the Facilities Management
System. The Public Works Officer is responsible for successful maintenance
operations. He assigns responsibilities to others to carry out various
management functions and delegates necessary authority, but he cannot delegate
overall responsibility. It follows, therefore, that if the Public Works
Department is to be operated successfully, the Public Works Officer must be
fully informed at all times of key indicators. Tabulated and management
reports described in Chapter 10, "Report Requirements", assist in controlling
and measuring Maintenance and Utilities Divisions maintenance effectiveness,
but do not in themselves complete the basic management cycle of planning,
executing, and appraising.
3. BENCHMARKS. The beginning point for appraisal in the Facilities
Management System is established benchmarks found in this manual and other
pertinent manuals and directives (see reference page). These benchmarks serve
as guides for operating personnel, and as a basis for measuring personnel
performance.
4. FACILITIES MANAGEMENT APPRAISAL QUESTIONNAIRE INTENT. The questionnaire,
(Table 11-1) provides a means for monitoring Facilities Management system
status: (a) Shore Facilities Inspection, (b) Work Input Control and Planning
and Estimating, (c) Shop Scheduling and Work Accomplishment,(d) Facilities
Maintenance Resources, (e) Management Reports, and (f) Miscellaneous.
Questionnaire answers allow managers to concentrate on assessing reasons for
abnormal deviation from target answers, and to initiate corrective actions.
5. FACILITIES MANAGEMENT APPRAISAL QUESTIONNAIRE USE. Questionnaire
usefulness depends upon close cooperation and understanding by all Public
Works Department organizational components affected either directly or
indirectly by the questionnaire answers. Management personnel attitudes will
determine whether the questionnaire's use is constructive or destructive. The
questionnaire is a management tool for improving cost and labor performance if
used within a framework of complete objectivity and education. Also, it must
be remembered that detailed analysis arising from questionnaires will
potentially reach all Public Works Department organizational components. Each
affected manager from the shop foreman to the Public Works Officer should
investigate functional element variances beyond acceptable ranges and take
suitable corrective action. The questionnaire is intended for self appraisal;
therefore, there are no prescribed preparation intervals. A questionnaire
indicating problems should stimulate managers to prepare a plan of action to
improve performance with short interval follow-up questionnaires to monitor
progress.
11-1
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